Contact Us
For help with GlowClear AI: Acne Insights — billing, subscriptions, feedback, or any technical issue — reach us at:
We typically respond within 1–2 business days.
Frequently Asked Questions
The scan result doesn't look accurate. What should I do?
AI-generated results are estimates based on the photo you submit and are for general wellness reference only — not medical diagnosis. For best results, use good lighting, a front-facing camera, and a clean, makeup-free face. If results consistently seem off, email us with a description and we'll investigate.
How do I delete my data?
Go to Settings → Delete My Data inside the app to remove all on-device scan history, thumbnails, and profile information. For any server-side data removal requests, email us and we will process it within 30 days. See our Privacy Policy for full details.
Is my face photo stored or shared?
Face photos are sent over HTTPS to our servers solely to generate your skin analysis, then deleted after the scan completes. All face data is fully removed within 1 month. We do not sell or share your photos with data brokers. See our Privacy Policy for complete details.
The app crashes or won't load. What should I try?
First, force-quit and reopen the app. If that doesn't help, check that your iOS is up to date, then try deleting and reinstalling. If the problem continues, email us at liveglowapp@gmail.com with your device model and iOS version.
Is GlowClear AI a medical app?
No. GlowClear AI is a wellness and educational tool. Outputs are AI-generated estimates and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for skin concerns.